Contact Us

The thehydrojug customer care team assists with products, checkout, payment, delivery, tracking, returns, exchanges, and privacy requests.

Service Window

Support is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles). A message received later is reviewed during the next service window.

Information That Helps Us Respond

For an order question, provide the order number and a short description without including full card data. A request for cancellation before shipment can be made through these channels; after shipment, the Refund Policy controls.

How to Reach the Merchant

Business name: thehydrojug

Email Support@thehydroket.shop or call (678) 586-5482 for customer care.

Business and default return location: 1061 Laney Walker Blvd, Augusta, GA 30901, US

The customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Los_Angeles).